Enjoy a hassle-free 14-day return policy for exchanges or shop credit after receiving your item! A small 10% restocking fee applies, and we’re pleased to offer free return labels for your convenience.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us using the form below. Please note that returns will need to be sent back to us. We are located in New York, NY (USA).

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

• Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

• Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

• Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued store credit that will never expire. You will be able to access it through your account with us.

To help minimize unnecessary exchanges and restocking fees, we strongly encourage customers to take a moment to find the best size before placing their order.

Please base your decision on height rather than the child's age.

If your child is at the upper end of the height range, we suggest choosing next size up.

Size - Maximum Height

• 0-3m - 22" / 56 cm
• 3-6m - 25" / 64 cm
• 6-9m - 28" / 72 cm
• 9-12m - 32" / 80 cm
• 12-18m - 34" / 86 cm
• 2T - 36" / 92 cm
• 3T - 38.5" / 98 cm
• 4T - 41" / 104 cm
• 5Y - 43" / 110 cm

Measure your child from the top of their head to the floor while standing.

For babies, measure while they are lying down.

Our sizes fit true to size, with some allowance for growth. It's best to refer to our size chart before ordering, ensuring you focus on height measurements rather than age.

We take pride in our fast shipping, and in some cases, we ship on the same day if orders are received before 12pm EDT. Typically, we send out orders within 1-2 days.

A tracking number will be provided as soon as your order has shipped.

For further information, we recommend reviewing our shipping policies.

Yes we do! Some orders to Europe can arrive in around 8 business days. However, packages can get delayed pending customs clearance for a number of reasons, and we unfortunately have no control over any such delays. Therefore, please plan conservatively and expect arrival times of 8-15 business days after your order is placed.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lillies Dream is not responsible for these charges if they are applied and are your responsibility as the buyer and importer.